Looking for a Tidio alternative?
Tidio starts cheap, but Lyro AI is a $39/month add-on with a 50-conversation cap on the base tier. Go over that, and you're buying conversation packs or upgrading to Tidio+. Keloa includes AI on every plan, charges per reply instead of per conversation, hosts in Amsterdam, and gives you a free Starter forever.
Keloa vs Tidio, line by line.
| Feature | Keloa | Tidio |
|---|---|---|
| AI agent included in every plan | Yes, all plans | Lyro AI is a $39/mo add-on |
| AI pricing model | Per reply, predictable | Per conversation, capped at 50 |
| Free tier | Starter, forever free | Free plan, limited features |
| Data residency | EU (Amsterdam) by default | US-hosted |
| Knowledge base auto-sync | Manual FAQ upload | |
| AI cites sources in replies | No source citation | |
| Native multilingual replies | Translation add-on | |
| Unified inbox (chat + email) | Chat only, email via integration | |
| AI confidence threshold + escalation | - | |
| iDEAL and SEPA payment | - | |
| Shopify native integration | One-click install | Shopify app available |
| Per-seat pricing | No per-seat fees | From $29/seat/month |
What teams tell us after the switch.
Predictable AI costs
Tidio's Lyro AI caps you at 50 conversations, then charges per pack. Teams tell us their monthly bill doubled when support volume grew during a sale. Keloa charges per AI reply across all plans, no caps, no surprise add-ons.
EU data residency, not an afterthought
Tidio processes data in the US. For European brands handling customer conversations, that means Standard Contractual Clauses and a cross-border data transfer you'll have to explain to your DPO. Keloa hosts in Amsterdam, processes in the EU, and stores nothing outside of it.
One inbox for chat and email
Tidio is primarily a chat tool. Email support requires connecting a separate tool or using their email integration. Keloa gives you chat and email in one unified inbox from day one, with the same AI agent handling both channels.
What the switch looks like.
Most teams go live within a day. No data migration needed, just point the chat widget at Keloa and your AI agent starts learning from your knowledge base.
- 1
Import your knowledge base
Point Keloa at your website, help center, or documents. The AI indexes your content and starts answering within minutes.
- 2
Install the chat widget
One script tag on your site, or one-click install on Shopify. Replace the Tidio widget and keep the same position, same colors.
- 3
Go live and monitor
Watch the first conversations come in. Adjust the confidence threshold, add missing knowledge, and fine-tune. Most teams reach steady state in under a week.
Questions teams ask before switching.
Can I import my Tidio chatbot flows?
Keloa uses AI agents powered by your knowledge base instead of rule-based flows. Most teams find they don't need to recreate their Tidio flows because the AI handles the same questions more flexibly. For anything the AI shouldn't handle, you can set up handoff rules in the flow builder.
How does Keloa's pricing compare to Tidio + Lyro?
Tidio's Communicator plan starts at $29/seat/month, and Lyro AI adds $39/month for 50 conversations. Go beyond that and you pay per conversation pack. Keloa starts free with 50 AI replies/month, and paid plans include AI at a flat per-reply rate with no caps. For a team of 3 handling 500 conversations/month, Keloa typically costs 40-60% less.
Is Keloa GDPR compliant?
Yes. Keloa is an EU company, hosted in Amsterdam, with EU data processing by default. We offer a DPA, sub-processor transparency, and data export on request. No data leaves the EU.
Does Keloa work with Shopify?
Yes. Keloa has a native Shopify integration. One-click install from the Shopify App Store. The AI agent can read your product catalog, answer order status questions, and handle returns and exchanges.
AI that's included, not upsold.
EU-hosted, AI in every plan, no per-seat fee. Free Starter forever, cancel any paid plan in one click.