An AI agent that handles the easy 60%.
Keloa learns your shipping policy, return rules, product catalog, and account FAQs from your own website. It answers customers in their language, cites its sources, and only escalates when it genuinely cannot help.
Fewer tickets, calmer queue, happier customers.
Plug your website in, drop the chat widget on your site, connect your support inbox. The AI starts answering in ten minutes, in your tone, with sources, and your team picks up only what it cannot.
- Trained on your homepage, FAQ, product pages, and policies
- Replies in 100+ languages, Dutch and English are most polished
- Cites the article it pulled the answer from, every time
- Hands off with a clean summary when confidence drops
Everything a customer service team needs.
No add-ons, no upsell tier for "AI". The features that make AI support actually work, in every plan.
Cuts ticket volume by 60%+
Most customer questions are repeats: shipping, refunds, sizing, account access. Keloa learns the answers from your own pages and resolves them automatically, with citations.
Multilingual without translation
Replies in 100+ languages, no translation layer. The AI matches the customer's language detected from the message, not from a clunky locale toggle. Dutch and English are most polished, German, French, Spanish and the rest follow.
Smart handoff with full context
When the AI's confidence drops below your threshold, the conversation lands in your team's queue with a clean summary, the AI's draft, and the cited sources. No fire drills.
24/7 first response under two seconds
Customers get an instant, accurate reply at 3am the same way they do at 3pm. Your team focuses on the conversations that genuinely need a human.
CSAT collection on every conversation
Built-in CSAT prompt after every AI-resolved thread, so you see what's actually working and where the AI is bluffing. Scores roll up into your analytics dashboard.
GDPR and EU-hosted by default
Your customer data lives in Amsterdam. DPA signed per tenant. Every AI reply logged with full provenance for audit.
"People research bathrooms at all hours. Keloa answers the product and delivery questions on its own, and the hand-offs reach us with a clean summary, so nothing starts from scratch."
Customer service questions, answered.
How fast can we go live?
Most teams are answering customers within ten minutes. Paste your URL, we read your homepage, FAQ, returns policy, and product pages. The first AI agent is provisioned automatically with your brand voice. Drop the chat widget snippet on your site or forward your support email to the inbound alias, sandbox a few questions, switch it live.
What happens when the AI is not sure?
It hands off. Below the confidence threshold (default 70%), the conversation lands in your team's queue with a clean summary, the AI's draft, the cited sources, and the suggested next action. Your operator picks up at minute one, not minute fifteen. No bluffing, no hallucinated policies.
Can we migrate from Zendesk, Intercom, or Gorgias?
Yes. We help migrate your knowledge base from any of those, plus Notion or a website export. Existing in-flight tickets stay where they are; new conversations land in Keloa. There is no forced cutover, run both for a week, watch deflection on the Keloa side, switch when comfortable.
Does the AI reply in Dutch?
Yes, and in 100+ other languages. The customer's language is auto-detected from the first message and locked for the rest of the conversation. Dutch and English are the most polished out of the box; German, French, and Spanish follow, with every other language handled natively.
How is success measured?
Three numbers we publish in every workspace: AI deflection rate (target 60-75% after week four), first response time (under two seconds on AI-handled threads), CSAT on AI-resolved conversations (target 94%+ after week four). The analytics dashboard shows the AI vs human reply mix, top topics handed off, and the AI's confidence distribution so you can spot where the knowledge base is thin.
Can we run in suggest-only mode for the first few weeks?
Yes. Per-agent toggle: the AI writes the full reply with citations and saves it as a draft, an operator clicks Send before the customer sees anything. You can mix modes too: widget agent on auto-send, email agent in draft mode, until you are comfortable.
Which plan should a 4-person CX team pick?
Business at €149/month. 6,000 AI replies, 5 seats, SLA timers, working hours, proactive widget triggers, advanced analytics, and an unbranded widget. The standard SMB CX shape. Smaller teams start on Growth at €49 (1,500 replies, 2 seats); high-volume operations move to Scale at €449 (25,000 replies, unlimited seats, SSO, audit-log export).
Hire your customer service AI today.
From €49/mo on Growth, free Starter forever. Most teams are deflecting tickets within ten minutes of pasting their URL.