Switching from Intercom?
Most teams we meet pay for Intercom and use about ten percent of it. Fin AI sits behind a $0.99 per-resolution paywall, the per-seat math compounds, and the European pricing in EUR is steep. Keloa gives you the AI agent and the inbox in one bill, hosted in Amsterdam, on a plan tailored to your team from €49 a month.
Keloa vs Intercom, line by line.
| Feature | Keloa | Intercom |
|---|---|---|
| AI agent included as standard | Fin AI, $0.99 per resolution | |
| Per-seat pricing | None, per-credit | From $74/seat/month |
| Setup time | Days, set up with our team | 4-6 weeks typical |
| EU data residency by default | US-hosted, EU optional | |
| Free plan or trial | Free website scan + guided demo | 14-day trial only |
| Pricing transparent on website | Indicative, from €49/mo | Mostly contact sales |
| Native multilingual replies | 100+ languages | Auto-translate layer |
| AI replies cite sources | - | |
| One-click data export | Limited, scoped per workspace | |
| iDEAL and SEPA payment | Card or invoice only | |
| Annual contract required | No, monthly | Often, especially with Fin |
| Setup fee | €0 | Often required at scale |
| Knowledge base auto-recrawl | Manual ingestion | |
| Independent and EU-owned | VC-backed, US-listed |
What teams tell us after the switch.
The Fin paywall stops being a tax
Intercom charges $0.99 every time Fin resolves a ticket on top of a $39 to $139 per-seat plan. With Keloa, the AI is part of the credit you already pay for, no surprise invoice when a campaign goes well.
EU-hosted, not US-routed
Keloa runs on EU infrastructure in Amsterdam, with a per-tenant DPA. Intercom is US-hosted by default. EU data residency is an enterprise tier add-on. For Dutch and Benelux teams that ship to schools, healthcare, or government, the difference matters.
One bill, no add-on labyrinth
Intercom upsells Fin AI, Surveys, Product Tours, Help Center, and a stack of seat add-ons. Keloa ships the AI agent, the inbox, the chat widget, the email channel, and the analytics in one package, with no upsell tier called Premium.
What the switch looks like.
Most teams move from Intercom in a weekend. Here is the path we walk every customer through.
- 1
Export from Intercom
Pull your conversations, contacts, macros, and Help Center articles via the Intercom export. We provide a mapping sheet so the workspace structure carries over without manual cleanup.
- 2
Import into Keloa
Drop the export into the importer. Conversations land in your inbox, articles become your AI knowledge base, macros become saved replies. The crawler picks up the rest of your site automatically.
- 3
Cut over and breathe
Swap the chat widget snippet, point your support inbox to Keloa, and turn off Intercom. We keep your old data accessible for 90 days while your team gets used to the new queue.
"We were paying Intercom roughly €1,400 a month and Fin still wasn't switched on because the per-resolution math made our CFO nervous. With Keloa we deflect 64% of tickets, the bill is one third of what it was, and we stopped having calls with account managers."
Questions teams ask before switching.
Will I lose my Intercom conversation history?
No. We import your full Intercom export into Keloa as searchable conversations. Customers see a continuous thread, even after you cut over.
How does Keloa compare on price for a 5-seat support team?
As of September 2026, five Intercom Advanced seats cost about $425 a month billed annually, and every Fin outcome adds $0.99 on top. The Keloa package starts from €49 a month and is tailored to your volume, with the AI included and no seat fees. For most small teams in the Benelux that is a clear drop in spend; we give you an exact quote after a short intro call.
Can my team keep using a chat widget on the website?
Yes. Keloa ships its own chat widget, and an unbranded version is available on larger packages. The snippet swap takes a few minutes, and we do it with you during setup.
Is Keloa GDPR compliant?
Yes. We sign a DPA per tenant, store data in the EU, and keep an audit log of every AI reply. Our ISO 27001 certification is on the roadmap for 2026.
Leave the Fin paywall behind.
Book an intro call, we set Keloa up with your help content, and you watch the AI answer real questions in week one. One package from €49 a month, no surprise resolution invoices.