Paying for HubSpot Service Hub and only using the inbox?
HubSpot Service Hub bundles ticketing, knowledge base, feedback surveys, customer portals, and playbooks into tiers that start at $20/seat/month and climb to $130/seat/month for Professional. Most small teams only use the inbox and maybe the knowledge base. Keloa gives you the parts that matter: an AI agent, shared inbox, chat widget, and email, hosted in the EU, with AI on every plan.
Keloa vs HubSpot Service Hub, line by line.
| Feature | Keloa | HubSpot Service Hub |
|---|---|---|
| AI agent included | Every plan | Breeze AI, Pro+ tier only |
| Per-seat pricing | No per-seat fees | From $20/seat/month |
| Onboarding fee | €0 | $1,500-$3,500 for Pro+ |
| EU data residency | Amsterdam, by default | US primary, EU add-on |
| Setup time | Weeks with onboarding | |
| Platform lock-in | Tied to HubSpot ecosystem | |
| AI cites sources | Limited citation | |
| Knowledge base auto-crawl | Manual article creation | |
| Free tier available | - | |
| iDEAL and SEPA payment | - | |
| Annual contract required | No, monthly | Annual commitment on Pro+ |
| Focused on support | Yes, support + AI only | Part of broader CRM suite |
What teams tell us after the switch.
Pay for support, not a platform
HubSpot bundles Service Hub with its CRM, marketing, and sales tools. That's powerful if you use the whole stack, but expensive if you just need customer support. Keloa is laser-focused on AI-powered customer service. You pay for what you use.
No onboarding tax
HubSpot charges a mandatory onboarding fee of $1,500 to $3,500 on Professional and Enterprise tiers. That's before you've sent a single support message. Keloa charges zero to set up. Sign up, point it at your knowledge base, and start answering customers in 10 minutes.
EU-native, not EU-optional
HubSpot offers EU data hosting as an add-on for Enterprise accounts. Keloa hosts everything in Amsterdam by default. For European businesses, especially those with GDPR obligations, this means simpler compliance and no cross-border data transfer gymnastics.
What the switch looks like.
Most teams switch from HubSpot Service Hub to Keloa in under a day. No mandatory onboarding sessions, no implementation partner required.
- 1
Import your knowledge
Export your HubSpot knowledge base articles or point Keloa at your help center URL. The AI indexes your content automatically.
- 2
Set up your inbox
Connect your support email and install the Keloa chat widget. Both channels merge into one unified inbox with AI assistance on every conversation.
- 3
Redirect and cancel
Point your live chat and email routing to Keloa. Once you've confirmed everything works, downgrade or cancel your HubSpot Service Hub subscription.
Questions teams ask before switching.
Can I keep using HubSpot CRM and just switch support to Keloa?
Yes. Keloa handles customer support independently. You can keep HubSpot for CRM, marketing, and sales while routing your support conversations through Keloa. The two systems don't need to be connected, though webhook integrations are possible for syncing contact data.
Does Keloa have a built-in knowledge base?
Keloa's knowledge base is the foundation of the AI agent. You point it at your website, help docs, or uploaded documents and the AI learns from those sources. It's designed to power AI replies, not to be a standalone help center (though that's on the roadmap).
What about HubSpot's reporting and dashboards?
Keloa includes conversation analytics, AI performance metrics, and response time tracking. It's focused on what matters for customer support. If you need cross-functional dashboards combining marketing, sales, and support data, you might still want HubSpot's reporting layer for the bigger picture.
Is there a minimum contract period?
No. Keloa is month-to-month on all plans. Cancel in one click. HubSpot Professional and Enterprise require annual commitments plus the onboarding fee. With Keloa, you can try it for free (Starter plan, no card) and upgrade when ready.
Customer support without the platform tax.
EU-hosted, AI in every plan, no per-seat fee, no onboarding charge. Free Starter forever.