Need more than a chatbot widget?
Chatbase is good at one thing: building an AI chatbot from your documents. But it stops there. No shared inbox for your team, no email channel, no handoff to human agents, limited conversation management. Keloa starts where Chatbase ends: the AI agent answers from your knowledge base and the rest of the customer service stack is built in. Inbox, email, human handoff, analytics, all in one.
Keloa vs Chatbase, line by line.
| Feature | Keloa | Chatbase |
|---|---|---|
| Shared team inbox | Built-in, unified | No team inbox |
| Human handoff | Native, with AI summary | Basic fallback message |
| Email support channel | Yes, AI handles email too | Chat widget only |
| Data residency | EU (Amsterdam) | US-hosted |
| AI confidence threshold | No escalation logic | |
| Conversation analytics | Basic chat logs | |
| Flow builder for routing | No routing flows | |
| Shopify integration | No native ecommerce integrations | |
| AI source citation in replies | - | |
| iDEAL and SEPA payment | - | |
| Message credits model | Per AI reply, transparent | Message credits, capped per plan |
| Built for customer service teams | Yes, full support platform | Built for chatbot creation |
What teams tell us after the switch.
Customer service, not just a chatbot
Chatbase builds you a chatbot. Keloa builds you a customer service system. The AI agent is just the front door. Behind it is a shared inbox, conversation routing, human handoff with context, email handling, analytics, and a flow builder. If support is more than "widget on the website", Keloa is the tool.
When the AI doesn't know, a human steps in
Chatbase has limited fallback options when the AI can't answer. Keloa monitors AI confidence on every reply, and when it drops below your threshold, the conversation routes to a human agent with a full AI-generated summary. The customer never notices the switch.
EU hosting for European teams
Chatbase processes data in the US. For European businesses handling GDPR-sensitive customer conversations, that creates a compliance gap. Keloa hosts in Amsterdam, processes in the EU, and provides a DPA and sub-processor list on request.
What the switch looks like.
If you're on Chatbase, you probably already have your documents ready. Upload them to Keloa and you're most of the way there.
- 1
Upload your training sources
Take the same documents, URLs, and knowledge you fed into Chatbase and point Keloa at them. The AI indexes your sources and starts answering in minutes.
- 2
Replace the widget
Swap the Chatbase embed for the Keloa chat widget. Same position on your site, but now conversations route into your team inbox with human handoff built in.
- 3
Add email and go live
Connect your support email to handle both chat and email from one inbox. Something Chatbase can't do. Your AI agent works on both channels from day one.
Questions teams ask before switching.
Is Keloa harder to set up than Chatbase?
No. Keloa's setup is similarly quick: upload your sources, customize the widget, embed it. The difference is that Keloa also sets up a team inbox and email channel, which adds about 5 minutes to the process. Total time: 10-15 minutes.
How does Keloa's pricing compare to Chatbase?
Chatbase Hobby is free with 20 credits/month. Standard is $40/month with 2,000 credits. Unlimited is $400/month. Keloa's free Starter includes 50 AI replies/month plus a full inbox. Paid plans charge per reply with no hard caps. For teams that need both the chatbot and the support infrastructure, Keloa is typically better value.
Can Keloa train on the same sources as Chatbase?
Yes. Keloa's AI indexes websites, uploaded documents, and help center content. If you trained Chatbase on your website and PDFs, the same sources work in Keloa. The AI also auto-recrawls your website on Business+ plans to keep answers current.
Does Keloa support custom chatbot styling?
Yes. The Keloa chat widget is fully customizable: colors, position, welcome message, avatar, and more. You can match your brand exactly, just like you could with Chatbase's widget customization.
From chatbot to customer service. One upgrade.
EU-hosted, AI in every plan, full team inbox. Free Starter forever, cancel any paid plan in one click.