Looking for more AI in your Crisp?
Crisp is a solid live chat tool with a shared inbox and a nice widget. But its AI capabilities are limited to basic bot flows and Magic Reply suggestions. If you want an AI agent that actually resolves conversations from your knowledge base, cites its sources, and knows when to hand off, Keloa picks up where Crisp leaves off. Same focus on simplicity, but with real AI muscle.
Keloa vs Crisp, line by line.
| Feature | Keloa | Crisp |
|---|---|---|
| AI agent that resolves conversations | Yes, knowledge-grounded | Bot flows + Magic Reply suggestions |
| Pricing model | Per AI reply, no seats | Per workspace, 4 seats included |
| AI cites knowledge sources | Yes, every reply | No source citation |
| Data residency | EU (Amsterdam) | EU (France) |
| AI confidence escalation | No confidence scoring | |
| Knowledge base auto-recrawl | Manual help center articles | |
| Email channel in inbox | Available on Pro plan | |
| Shopify native integration | Basic Shopify plugin | |
| AI-powered email replies | - | |
| iDEAL and SEPA payment | - | |
| Free plan | No, one package from €49/mo, priced to your needs | Free plan, no AI |
| Flow builder for handoffs | Visual flow builder | Bot scenario builder |
What teams tell us after the switch.
A real AI agent, not reply suggestions
Crisp's Magic Reply gives your agents AI-suggested responses to copy-paste. Keloa's AI agent handles the full conversation autonomously: reads the message, looks up the answer in your knowledge base, writes the reply, cites the source, and escalates to a human when confidence drops. It's the difference between an assistant and an autocomplete.
AI on chat and email
Crisp's AI features are chat-only. Email support is a separate experience. Keloa's AI agent works on both channels equally: the same knowledge, the same quality, the same escalation rules. One AI, two channels, one inbox.
Made for the same teams, with more AI
If you like Crisp's simplicity and clean design, you'll feel at home with Keloa. We serve the same audience: small to mid-sized teams that want fast, good-looking customer support. The difference is the AI. Keloa's agent doesn't just suggest, it handles.
What the switch looks like.
Switching from Crisp takes about an hour. Swap the widget, point at your knowledge base, done.
- 1
Feed your knowledge base
Point Keloa at your website and existing help docs. If you had Crisp help center articles, export them and upload to Keloa. The AI learns from everything you give it.
- 2
Swap the widget
Remove the Crisp script tag from your site and add the Keloa widget. For Shopify stores, uninstall the Crisp app, add the Keloa widget and connect your store from the Keloa dashboard.
- 3
Connect email and go live
Route your support email to Keloa for unified handling. The AI agent starts working on chat and email from the same knowledge base, in the same inbox.
Questions teams ask before switching.
Crisp is also EU-based. Why does hosting location matter?
You're right that Crisp hosts in the EU (France). Both Keloa and Crisp offer European data residency. The bigger differences are in AI capabilities, pricing model (per-reply vs per-workspace), and the depth of the AI agent. If EU hosting is your primary concern, both work. If AI quality matters too, compare what each agent can actually do.
How does Keloa's pricing compare to Crisp?
As of September 2026, Crisp charges per workspace: Mini is $45 a month with 4 seats, Essentials $95 with 10 seats and Plus $295 with 20 or more, and extra seats are $10 a month. Keloa is one package with everything included, priced to your volume from €49 a month, with operator seats included. For small teams the total cost is often similar, but Keloa includes a full AI agent where Crisp meters AI through plan credits.
Does Keloa have live chat features like Crisp?
Yes. Keloa has a customizable chat widget, real-time messaging, and a shared inbox for your team. The main addition is the AI agent sitting in front of every conversation, handling what it can and passing to your team what it can't. Your agents see everything in one view.
Can Keloa do what Crisp's chatbot builder does?
Keloa's flow builder lets you create visual conversation flows for routing, tagging, and structured data collection. But for most question-answering, the AI agent handles it automatically from your knowledge base, without needing to build individual flows. Teams that switch from Crisp's bot builder typically need far fewer manual flows.
Crisp-level simplicity. Keloa-level AI.
EU-hosted, AI included as standard, no per-seat fee. Everything included, priced to your needs, from €49 a month, set up together with our team.