Switching from Front?
Front built a beautiful collaborative inbox, perfect for teams that want to write together. The AI is an afterthought, the per-seat math hurts as you grow, and the chat experience is thin. Keloa is the opposite shape: AI-first, per-credit, with a chat widget and email channel that work as one product.
Keloa vs Front, line by line.
| Feature | Keloa | Front |
|---|---|---|
| AI agent included | Front AI, paid add-on | |
| Per-seat pricing | None, per-credit | From $19 to $99 / seat / month |
| Setup time | 10 minutes | Days, with rules and assignees |
| EU data residency by default | US-hosted, EU on enterprise | |
| Free tier, no card | 7-day trial only | |
| AI deflection on chat | Native, in every plan | Limited, email-first |
| Native multilingual AI | 100+ languages | Translation layer |
| AI replies cite sources | - | |
| Chat widget on your website | First-class | Add-on, basic |
| iDEAL and SEPA payment | Card or invoice only | |
| Open data export | One-click | JSON export, documented |
| Annual contract required | No, monthly | Often, especially for AI tier |
| CSAT collection on AI threads | - | |
| Built for AI-first support | Built for collaborative email |
What teams tell us after the switch.
AI handles the easy 60% first
Front routes everything to humans first, with AI suggestions on the side. Keloa flips it: the AI answers the question, your team handles the conversations the AI cannot. Lower volume, calmer queue, same headcount.
The bill stops scaling with headcount
Front charges $19 to $99 per seat per month, plus AI as an upsell. Keloa charges per AI reply, with seats included in every plan. Hire two more agents, the bill stays flat.
Chat is a first-class channel
Front is email-first. The chat widget feels like an add-on. Keloa ships chat and email as one product, the AI replies in both with the same knowledge and tone.
What the switch looks like.
Front's JSON export is friendly. Most teams are off Front in a week.
- 1
Export from Front
Run the conversation, contact, and team export from Front's admin. The JSON output is clean and well-structured, the part Front got right.
- 2
Import into Keloa
Upload the JSON to Keloa. Conversations land in your inbox, contacts get assigned, signatures and rules carry over where they map cleanly. We flag the rest for your team to review.
- 3
Switch the inbox over
Update the MX or forwarding rule to send mail to Keloa, paste the chat widget on your site, and turn off Front. Your old data stays accessible during the transition.
"Front looked beautiful but every conversation still landed in someone's lap. Keloa picks off the easy questions before our team sees them, and the bill no longer goes up every time we hire. We kept the keyboard shortcuts we loved, lost the ones we didn't."
Questions teams ask before switching.
We love Front's collaborative comments. Does Keloa have those?
Yes. Internal notes, mentions, and assignment work the same way. The difference is that the AI handles a lot of conversations before they reach the queue, so the comments matter more on the ones your team actually opens.
Can the AI write in my brand voice?
Yes. The AI is trained on your website and any Q&A pairs you provide. You can also give it explicit tone guidance, e.g., 'always sign off with groet' or 'never use exclamation marks'.
Does Keloa have shared inbox features for non-support teams?
Keloa is built for customer-facing inboxes, support and pre-sales. If your use case is purely internal collaborative email, Front is honestly a better fit.
How long does the migration usually take?
A 5-person team is usually fully on Keloa within a week, with one weekend for the cut-over. We sit in a 30-minute call to plan it with you, no migration fee.
Keep the calm inbox, add the AI agent.
EU-hosted, AI in every plan, no per-seat fee. Free Starter forever, cancel any paid plan in one click.