Gorgias alternatives for Shopify stores that want better AI
Gorgias built its name on Shopify support. But its ticket-based pricing (from $10/month for 50 tickets) forces you to choose between automation and cost control. Their AI add-on costs extra, and once your store scales past a few hundred tickets/month, the bill climbs fast. Here are 7 alternatives that handle Shopify support without the ticket math.
Keloa is the strongest Gorgias alternative for Shopify stores that want AI without per-ticket pricing. Tidio is a simpler chat option. Freshdesk and Zendesk are heavier but feature-rich. Reamaze is a solid Shopify-native contender.
Why Shopify stores outgrow Gorgias
Keloa
AI-first support with a native Shopify integration. The AI agent reads your product catalog, answers order-status questions, and handles returns. No per-ticket pricing, AI included in every plan. EU-hosted in Amsterdam. One-click Shopify App Store install.
Tidio
Popular Shopify chat tool with a clean widget and easy setup. Lyro AI ($39/mo add-on) handles basic questions. Good for small stores that primarily need live chat. Email support is limited compared to full helpdesks.
Reamaze
Built specifically for ecommerce with deep Shopify integration. Shows order data, refund status, and customer history in the sidebar. Per-agent pricing from $29/month. AI features are newer but improving. Owned by GoDaddy.
Freshdesk
Full-featured helpdesk that connects to Shopify via app. More suited to stores that also handle non-Shopify support (multiple brands, wholesale, etc). Freddy AI is a paid add-on. The Shopify integration is functional but not as deep as Gorgias or Reamaze.
Zendesk
Enterprise-grade support platform with a Shopify app. Overkill for most small Shopify stores, but powerful if you have a large catalog and complex support needs. Per-agent pricing from $55/month, AI extra.
Crisp
Clean chat tool with a basic Shopify plugin. EU-hosted (France). Good for stores that prioritize a beautiful widget over deep ecommerce integrations. AI is suggestion-level only. No order management in the sidebar.
Chatbase
AI chatbot builder that you can train on your product pages. No Shopify integration, no inbox, no email. Use it if you just need a FAQ bot on your storefront. Not a replacement for a support tool.
Why Shopify stores choose Keloa over Gorgias
Gorgias charges per ticket, which makes every customer interaction a cost decision. Keloa charges per AI reply, which means the AI handling 80% of your volume actually saves you money instead of adding to the bill. Native Shopify integration, product catalog awareness, and EU hosting in Amsterdam. No ticket limits, no AI add-on fees.
Questions about switching from Gorgias
Can I use my Gorgias macros in Keloa?
Keloa doesn't use macros the same way. Instead, the AI agent generates responses from your knowledge base. For structured workflows (returns, exchanges, etc), use the flow builder to create guided processes. Most teams find they need fewer manual macros when the AI handles the common questions.
Does Keloa show Shopify order data?
Yes. Keloa's Shopify integration pulls order information, customer history, and product data. The AI can answer 'where is my order' questions and your team sees order context in the conversation sidebar.
Is Gorgias' per-ticket pricing actually bad?
It depends on volume. At 300 tickets/month, Gorgias Basic ($60) is reasonable. At 1,000+ tickets/month, you're looking at $360+ on the Pro plan. The issue is that every ticket counts, even automated ones, so you can't reduce costs by automating more. Per-reply pricing (like Keloa) rewards automation.
Which alternative is best for EU Shopify stores?
Keloa (Amsterdam) and Crisp (France) are the only EU-hosted options. Keloa has the stronger Shopify integration and AI. Gorgias, Tidio, Reamaze, and Chatbase are US-hosted. For GDPR compliance without cross-border transfers, Keloa is the safest choice.
Shopify support without the ticket math.
AI-first, EU-hosted, one-click Shopify install. Free Starter forever.