Gorgias alternatives for Shopify stores that want better AI
Gorgias built its name on Shopify support. Its ticket-based pricing starts at $10 a month for 50 tickets, and its AI Agent costs $1.00 per automated interaction on monthly plans, charged on top of the ticket count. Once your store passes a few hundred tickets a month, the bill climbs fast. Here are 7 alternatives that handle Shopify support without the ticket math.
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Keloa is the strongest Gorgias alternative for Shopify stores that want AI without per-ticket pricing. Tidio is a simpler chat option. Freshdesk and Zendesk are heavier but feature-rich. Reamaze is a solid Shopify-native contender.
Why Shopify stores outgrow Gorgias
Gorgias is a solid Shopify helpdesk, and most stores that leave it do so over the pricing structure, not the features. As of September 2026, Gorgias bills by ticket volume: Starter is $10 a month for 50 tickets, Basic $60 for 300 and Pro $360 for 2,000 on monthly billing, with a fee for every ticket over your plan. Its AI Agent costs $1.00 per automated interaction on monthly plans, $0.90 on annual, and those interactions also count toward your ticket volume. So a store that automates more does not pay less. In peak season, when volume jumps, the bill jumps with it, and it is hard to know the number until the month is over. Some stores also leave because they want support beyond Shopify, for example B2B customers on email or a team that works in Slack, or because they prefer a vendor that hosts customer data in the EU by default.
At a glance
| Tool | Best for | Pricing |
|---|---|---|
| 1. Keloa | Shopify stores wanting AI + EU hosting | One package from €49/mo, priced to your needs, no free plan |
| 2. Tidio | Small Shopify stores needing simple chat | Free plan, paid from ~$24/mo + Lyro from ~$32.50/mo (annual) |
| 3. Reamaze | Ecommerce teams wanting deep Shopify sidebar data | From $29/agent/mo |
| 4. Freshdesk | Multi-brand stores needing broad helpdesk features | From $19/agent/mo (annual), 14-day trial |
| 5. Zendesk | Large stores with complex, multi-channel needs | From €55/agent/mo (Suite Team, annual) |
| 6. Crisp | Stores wanting a beautiful chat widget, EU hosting | Free plan, Mini $45/mo, Essentials $95/mo per workspace |
| 7. Chatbase | Adding a quick FAQ bot to your storefront | Free (50 message credits/mo), paid from $40/mo |
Keloa
AI-first support with a Shopify integration: connect your store and the AI agent can look up orders and products while it answers. It handles order-status and returns questions from your policies. No per-ticket pricing, AI included as standard, hosted in the EU.
Tidio
Popular Shopify chat tool with a clean widget and easy setup. Lyro, its AI agent, is priced separately, from about $32.50 a month billed annually for 50 conversations. Good for small stores that mainly need live chat. Email support is limited compared to full helpdesks.
Reamaze
Built for ecommerce with deep Shopify integration. Shows order data, refund status and customer history in the sidebar. Per-user pricing from $29 a month. Each plan includes a small number of AI resolutions per user, then $0.85 per resolution. Owned by GoDaddy.
Freshdesk
Full-featured helpdesk that connects to Shopify via app. More suited to stores that also handle non-Shopify support (multiple brands, wholesale, etc). Freddy AI is a paid add-on. The Shopify integration is functional but not as deep as Gorgias or Reamaze.
Zendesk
Enterprise-grade support platform with a Shopify app. Overkill for most small Shopify stores, but powerful if you have a large catalog and complex support needs. Suite Team from €55 per agent per month billed annually; automated AI resolutions are billed on top.
Crisp
Clean chat tool with a basic Shopify plugin. EU-hosted (France). Good for stores that care more about a polished widget than deep ecommerce integration. AI runs on monthly credits included in each plan. Pricing is per workspace, not per agent.
Chatbase
AI chatbot builder that you can train on your product pages. No shared inbox and no email channel. Use it if you just need a FAQ bot on your storefront. Not a replacement for a support tool.
Why Shopify stores choose Keloa over Gorgias
Gorgias charges per ticket and again per AI interaction, so automating more does not make the bill smaller. Keloa charges per AI reply, with no seat fees and no ticket tiers, and a free website scan that shows the AI answering from your own store before you commit. You get the Shopify integration for order and product lookups, answers grounded in your own policies, and EU hosting.
How we compared
We compared public pricing pages, app listings, product documentation and feature lists in September 2026. We focused on how deep each Shopify integration goes, how AI usage is billed, ticket-based versus reply-based pricing, and where customer data is hosted. We did not run paid trials of every tool. Prices change often, so check the vendor's own pricing page before you buy. Keloa is our product.
Questions about switching from Gorgias
Can I use my Gorgias macros in Keloa?
Keloa doesn't use macros the same way. Instead, the AI agent generates responses from your knowledge base. For structured workflows (returns, exchanges, etc), use the flow builder to create guided processes. Most teams find they need fewer manual macros when the AI handles the common questions.
Does Keloa show Shopify order data?
Yes. Keloa's Shopify integration pulls order information, customer history, and product data. The AI can answer 'where is my order' questions and your team sees order context in the conversation sidebar.
Is Gorgias' per-ticket pricing actually bad?
It depends on volume. As of September 2026, on monthly billing, 300 tickets a month fits Gorgias Basic at $60, which is reasonable. At 1,000 or more tickets a month you are looking at Pro at $360. The catch is that AI Agent interactions cost $1.00 each and also count toward your tickets, so automating more does not lower the bill. Per-reply pricing, like Keloa's, rewards automation.
Which alternative is best for EU Shopify stores?
Of the tools on this list, Keloa and Crisp are EU-based and host in the EU by default. Keloa has the deeper Shopify integration and AI. Freshdesk and Zendesk offer EU data centers on some plans. Whatever you pick, check where AI inference runs and read the sub-processor list, because EU storage alone does not rule out transfers.
Shopify support without the ticket math.
AI-first, EU-hosted, connects to your Shopify store. Everything included, priced to your needs, from €49 a month.