Outgrowing Freshdesk?
Freshdesk was built for ticketing in 2010. Its AI layer, Freddy, arrived later as an add-on. That means a legacy interface with AI bolted on top, per-agent pricing that scales with headcount, and data processing routed through US and Indian infrastructure. Keloa was built AI-first: the agent and the inbox are one system, pricing is per reply, and everything runs in Amsterdam.
Keloa vs Freshdesk, line by line.
| Feature | Keloa | Freshdesk |
|---|---|---|
| AI agent included in every plan | Yes, all plans | Freddy AI is a paid add-on |
| Per-agent pricing | None, per-reply credits | From $15/agent/month |
| Setup complexity | Live in 10 minutes | Days to weeks of config |
| EU data residency by default | Amsterdam, always | US or India primary |
| AI cites sources in replies | No source citation | |
| Transparent pricing on website | Complex tier matrix | |
| Modern, focused interface | Feature-heavy, steep learning curve | |
| Native multilingual AI | Translation layer | |
| No annual contract required | - | |
| iDEAL and SEPA payment | - | |
| AI confidence threshold | Configurable, escalates when unsure | Basic deflection rules |
| Independent, EU-owned company | Yes, Amsterdam-based | Freshworks Inc, US-listed |
What teams tell us after the switch.
AI-first, not AI-added
Freshdesk was a ticketing system that added Freddy AI years later. The AI sits in a separate tab, trained separately, billed separately. Keloa was designed around the AI agent from the start. The inbox and the AI share the same conversation thread, the same knowledge, the same context.
No per-agent math
Freshdesk charges per agent per month. Add a seasonal hire, pay another seat. Keloa charges for AI usage (per reply), not headcount. Your team can grow without your support bill growing with it.
Simple when you need simple
Freshdesk has hundreds of settings, automations, and modules built over 15 years. Most SMBs use a fraction. Keloa gives you what you actually need: an AI agent, a shared inbox, a chat widget, email, and a knowledge base. Nothing more, nothing wasted.
What the switch looks like.
Freshdesk migrations usually take less than a day. There's no ticket history to migrate if you don't need it; just set up your knowledge base and go.
- 1
Set up your knowledge base
Point Keloa at your existing help center, website, or upload documents. The AI indexes everything and starts answering questions from your own sources.
- 2
Connect your channels
Install the chat widget on your site and connect your support email. Both channels feed into one inbox where the AI handles what it can and routes the rest.
- 3
Switch over
Run both tools in parallel for a day or two if you like. When you're confident, point your channels to Keloa and cancel your Freshdesk seats.
Questions teams ask before switching.
Can I migrate my Freshdesk ticket history?
Keloa focuses on live conversations rather than ticket archives. Most teams find they don't need historical tickets in the new tool. If you do need a record, export from Freshdesk before switching. Keloa's knowledge base is where institutional knowledge lives going forward.
Is Freshdesk really more expensive?
Freshdesk's Growth plan starts at $15/agent/month, Pro at $49/agent/month, plus Freddy AI adds $29+/month. A 5-agent team on Pro with Freddy pays roughly $275/month before overages. Keloa's Growth plan with unlimited agents and AI included is a fraction of that.
Does Keloa have a ticketing system?
Keloa uses conversations, not tickets. Every customer interaction is a conversation thread that the AI and your team collaborate on. It's simpler than traditional ticketing and better suited to how modern support actually works: fast, conversational, and AI-augmented.
What about Freshdesk's marketplace integrations?
Freshdesk has hundreds of integrations built over 15 years. Keloa currently integrates with Shopify natively and offers webhook-based connections for other tools. If you need HubSpot, Salesforce, or WooCommerce, those are on the roadmap. Most SMBs we talk to use 2-3 integrations total.
Support software that fits, not software you fit into.
EU-hosted, AI in every plan, no per-agent fee. Free Starter forever, cancel any paid plan in one click.