Every channel your customers use,
one AI agent, one inbox.
Web chat, email, WhatsApp, Instagram, Messenger and Telegram are all live. Your AI agent answers on each of them from the same knowledge, and your team works every conversation from one queue.
Chat widgetDrop-in script tag on any site. On every plan.Live
EmailYour own domain, cited replies. From Growth.Live
WhatsAppYour own number, read ticks, 24-hour window.Live
InstagramDMs from your professional account.Live
MessengerChats from the Facebook Pages you manage.Live
TelegramYour own bot, AI answers any time.Live
SlackYour team asks the AI agent in DMs and threads.Live
Pick the channels you need.
Connect them in Integrations. Each one has its own page with setup steps and limits.
The differences that matter.
| Channel | AI reply window | Customers can send | Replies | Plans |
|---|---|---|---|---|
| WhatsApp | 24 hours, 72 after a click-to-WhatsApp ad | Text, photos, video, voice, documents, stickers, locations | Text, GIFs as video, read ticks | Growth 1, Business 3, Scale unlimited |
| Instagram | 24 hours | Text, photos, video, voice, files | Text | Growth and up |
| Messenger | 24 hours | Text, photos, video, voice, files | Text | Growth and up |
| Telegram | No window, any time | Text, photos, video, voice, files up to 20 MB, stickers, locations, contacts | Formatted text | Growth 1, Business 3, Scale unlimited |
One agent. One inbox. No copy-paste.
One shared inbox
Every channel lands in the same queue, with the same views, assignment and notes. Nothing to check in five different apps.
Grounded in your knowledge
Every AI agent answers from the same knowledge base: your website, documents and Q&A pairs, with the sources it used. A customer gets the same answer on WhatsApp as on your website.
Remembers the conversation
On every channel the AI agent reads the conversation so far before it answers: recent messages word for word and a summary of the rest. Customers never have to repeat themselves.
Questions, answered.
Which channels does Keloa support?
Keloa runs on seven channels today: the web chat widget, email, WhatsApp, Instagram DMs, Facebook Messenger, Telegram and Slack, where your team can ask the AI agent in DMs and threads. Every customer conversation lands in one shared inbox. SMS and voice are not supported.
Does Keloa use the same AI agent on every channel?
You choose. Each widget, email address, WhatsApp number, Instagram account, Facebook Page and Telegram bot is answered by the Keloa AI agent you pick for it, or by your team only. Agents share your knowledge base, so a customer gets the same answer on WhatsApp as on your website.
Which Keloa plan do I need for WhatsApp, Instagram, Messenger and Telegram?
Growth (€49/month) or higher. Growth includes 1 WhatsApp number, 1 Telegram bot, Instagram DMs and Facebook Messenger. Business raises that to 3 numbers and 3 bots, and Scale has no limit. On the free Starter plan, the web chat widget is the only customer channel.
Can the Keloa AI agent start conversations on WhatsApp or Instagram?
No. On the messaging apps the customer writes first, and Keloa answers. WhatsApp, Instagram and Messenger allow automated replies for 24 hours after the customer's last message; Telegram has no window. Keloa doesn't send broadcasts, campaigns or template messages.
Does the AI agent understand the earlier messages in a chat?
Yes. Before every answer Keloa's AI agent reads the conversation so far, the latest messages word for word and a summary of everything earlier, together with your knowledge base. It answers in the customer's language, cites the sources it used and hands off to your team when it can't help.
Meet customers where they already are.
Start free with the chat widget, then add WhatsApp, Instagram, Messenger and Telegram on Growth.