The AI chatbot your Shopify store should have shipped with.
A Shopify AI chatbot reads your products, your shipping policy, your return window, and your order data, and answers customers in the language they wrote in. Plug it into the store, give it ten minutes to read the catalog, and watch it answer the most common questions before your team has finished its coffee.
A Shopify AI chatbot connects to your store, indexes products and pages, looks up live order data on request, and replies to customers in their language. Install the widget, connect the store, and the AI starts answering shipping, sizing, returns, and order-status questions on its own.
- ✓Live product lookups: "is the navy version in stock in medium?" returns a real, current answer.
- ✓Live order status: customers ask for #4821, the AI checks Shopify and replies with the tracking link.
- ✓Pulls your brand colors, logo, and tone of voice from your storefront automatically.
- ✓Replies natively in the customer's language. German, French, Spanish, Dutch, English out of the box.
Why your Shopify store needs more than a search bar
Most pre-purchase questions are not about products. They are about shipping, sizing, returns, gift cards, custom orders, and whether the store will ship to a particular country. The product description does not answer them. The FAQ buries them on a separate page. A Shopify AI chatbot reads all of that and answers in the chat window where the customer is already standing. That alone moves the conversion needle, before you talk about post-purchase.
What the integration actually does
Connect a Shopify store and Keloa indexes your products, collections, pages, and policies into the AI's knowledge base. When a customer asks "do you have this in black?", the AI checks the live catalog. When they ask "where is my order?", the AI looks up the order with the customer's email or order number. The lookups are read-only by default, no risk the AI changes anything in your store on its own.
How to install it
Sign up for Keloa, click the Shopify integration, and authorize through Shopify's standard OAuth flow. The AI starts indexing your store. While that runs, copy the chat widget snippet and paste it into your theme (Online Store, Themes, Edit code, theme.liquid, before the closing body tag). Refresh your storefront. The chatbot is live. Most teams complete this in ten minutes.
What it does not do
It does not place orders for customers. It does not issue refunds without an operator approving. It does not write product descriptions for you (that is a different tool category). It does not promise discounts the store does not actually offer, the system prompt forbids inventing pricing. Anything destructive or commercial sits behind a human approval. The AI proposes, the human disposes.
What Keloa costs for a Shopify store
Start free on Starter (fifty replies, no card). Most growing stores move to Growth at €49 a month (fifteen hundred replies, email channel included). High-volume stores land on Business at €149 a month (six thousand replies, unbranded widget, advanced analytics). Top up at €30 per thousand extra replies on any plan. The Shopify integration is available from Starter upward.
Frequently asked questions about adding an AI chatbot to Shopify.
How do I add an AI chatbot to my Shopify store?
Sign up for Keloa, authorize the Shopify integration with OAuth, and paste the widget snippet into your theme code. The AI indexes your store and goes live within minutes. No theme rebuild, no app review wait, no Liquid edits beyond the snippet. The whole flow runs inside your normal Shopify admin and the Keloa dashboard.
Can the AI chatbot look up customer orders?
Yes. When a customer asks "where is my order #4821?", the AI calls Shopify's order endpoint and pulls the live status, tracking link, and shipping estimate. The lookup is read-only, the AI cannot modify the order. The customer's email is verified against the order before any private detail is shared, so a random visitor cannot pull someone else's tracking number.
Does it work on a custom or headless storefront?
Yes. The widget is a script tag, it works on any storefront that can include JavaScript, including custom themes, headless Next.js builds, Hydrogen, and so on. The Shopify integration (for product and order lookups) is independent of the theme and uses Shopify's standard admin API, so it works regardless of how the storefront is built.
Will the chatbot match my store's brand?
Yes. Keloa pulls your brand colors, logo and tone of voice from your storefront during setup. You can override anything in the widget settings (color palette, position, greeting message, agent name and avatar). The unbranded widget option, no Keloa logo footer, is included on Business and Scale.
What languages does the chatbot reply in?
Whichever language the customer writes in. The AI detects the language from the first message and replies natively. Dutch and English are the most polished out of the box, with German, French, Spanish, Italian and Portuguese close behind. Over one hundred languages are supported in total. Selling cross-border in the EU, this is the difference between a converted cart and an abandoned one.
What does it cost for a small Shopify store?
Starter is free forever (fifty AI replies a month, no card). Most stores doing real chat volume move to Growth at €49 a month (fifteen hundred replies, email channel included). The math: at €49 / fifteen hundred replies, you are paying roughly three cents per AI reply. That is dramatically cheaper than a human shift covering the same volume, and the AI works at three in the morning.
Add the AI chatbot to your Shopify store.
Free Starter, fifty replies, no credit card. Authorize Shopify, paste the snippet, and you are live in ten minutes.