WISMO answered in two seconds, with live tracking.
One OAuth click connects your store. Within ten minutes the AI is answering where-is-my-order with real fulfillment data, returns with citations from your policy page, and sizing with the actual product details. Cross-border into DE and FR included.
Real order data, not a chatbot guessing from training.
When a customer asks about order 4821, the AI calls Shopify mid-conversation, reads the tracking, and replies with the carrier link in the customer's language. Order number plus email is required by design, no leaks possible.
- Live order lookup with real fulfillment, tracking, and carrier data.
- Product search by SKU, name, or category, with in-catalog and in-stock flags.
- Cites your policy pages, product pages, and FAQ, no hallucinated answers.
- Replies in EN, NL, DE, FR, ES out of the box, with 100+ more supported.
Drop the widget on your store, forward support to the inbound alias, connect Shopify with one OAuth click. The AI handles repetitive D2C tickets and hands the rest to your team with full context.
Built for the actual support volume of a Shopify brand.
The six concrete things that change in the first week, not the marketing list.
Native Shopify connection in one click
OAuth from Settings, Integrations, Shopify. No middleware, no Zapier, no webhook configuration. The AI gets access to orders, products, customers, fulfillments, and your store policies the moment the connection completes.
Live order lookup, no stale cache
When a customer asks where an order is, the AI calls Shopify in real time, requires both order number and email (by design, no leaks), and replies with fulfillment status, tracking link, and carrier. No copy-paste between admin and inbox.
Product lookup with stock awareness
The AI searches your live catalogue by name, SKU, vendor, or category. Two flags keep it honest, in-catalog (do you sell this at all) and available-for-sale (is it buyable now). So the AI says, out of stock, expected next week, instead of, we don't sell that.
Returns and shipping policy citations
Your /policies/refund-policy and /policies/shipping-policy pages are indexed automatically. The AI cites them when customers ask, so the answer is exactly what your team wrote, not a generic LLM summary.
Multilingual for cross-border D2C
Selling from NL into DE, BE, and FR from one store. The AI auto-detects language from the first message and stays in that language for the conversation. One knowledge base, every language, no separate localized inbox.
Proactive widget triggers on cart and checkout
On Business and up, the widget can open proactively on cart and checkout pages, with a short, relevant prompt, often the one question that was about to lose the order (shipping cost, return window, sizing). Recover hesitant buyers before they bounce.
Common questions from Shopify brand teams.
Does the AI actually look up real orders, or just train on policies?
It does both. Real order data comes live from Shopify when a customer asks (fulfillment status, tracking number, carrier). Your policy pages, product pages, and FAQ are indexed for policy answers. Where-is-my-order hits the live API. What's-your-return-policy hits the indexed policy page. Two different mechanics, one inbox.
Can the AI leak one customer's order to another customer?
No, by design. The order lookup tool requires both order number and email. Without both, the tool returns an error and the AI politely asks for the missing piece. This is enforced in code, not in a system prompt the language model might ignore. A hallucinated leak is structurally impossible.
Can the AI answer in German for DE customers and Dutch for NL customers from one store?
Yes. Language is auto-detected from the first message and locked for the conversation. EN, NL, DE, FR, and ES are the most polished. One knowledge base, every language, every customer gets a reply in their own. No separate localized helpdesk needed for cross-border Benelux and DACH brands.
How does Keloa hold up on Black Friday?
Same response time at ten times the volume. The bottleneck is language-model throughput, not human staffing, and the platform autoscales. Most teams move from Growth to Business for the BFCM month and back down after. Top-ups handle volume spikes at 30 euro per 1,000 extra replies.
What if we use WooCommerce or a custom backend instead of Shopify?
Chat widget, email, and the website-crawl knowledge base all work. The native order-lookup tool is Shopify-specific today. For WooCommerce or a custom backend, wire your order-lookup endpoint through the custom HTTP tool. Takes about ten minutes per endpoint. A native WooCommerce integration is on the roadmap.
Which plan fits a typical 200-orders-per-day Shopify brand?
Business at 149 euro per month is the sweet spot, 6,000 AI replies a month, five seats, SLA timers, proactive triggers, advanced analytics, unbranded widget. Smaller brands (under 100 orders per day) often fit Growth at 49 euro per month with 1,500 replies. High-volume brands move to Scale at 449 euro per month with 25,000 replies and 25 seats.
Connect Shopify, see the first AI reply in ten minutes.
Free Starter (50 replies), no credit card. Native Shopify connection, EU-hosted, GDPR-first, replies in your customer's language.