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Slack channel

Your AI agent in Slack,
answering right in the thread.

Connect your Slack workspace and people can DM the Keloa app or mention it in a channel. Your AI agent answers in the same thread, your team takes over when a person should, and every conversation lands in your Keloa inbox.

Start for free →Book a demo
DMs and @mentionsAnswers in the threadOn every plan
DM · @
Two ways to reach the agent
1
Ticket per Slack thread
25 MB
Per incoming file
1
Inbox for every channel
How it works

Live in four steps.

No developer needed. You need a Slack account that may install apps and the owner or admin role in Keloa.

  1. Connect your workspace

    In Keloa, go to Integrations, then Slack, then Connect. Choose Continue with Slack, pick your Slack workspace and approve the permissions.

  2. Pick the AI agent

    Back in Keloa, choose the AI agent that answers in Slack, or pick no agent and let your team answer every conversation.

  3. Invite the app

    People can DM the Keloa app straight away. To use it in a channel, type /invite @Keloa there, including shared Slack Connect channels with customers.

  4. Mention and test

    Mention @Keloa with a question. The answer arrives in the thread and the conversation shows up in your Keloa inbox.

Read the setup guide →
What the AI agent does

Built for how Slack works.

The same AI agent that answers your web chat and email, tuned for threads, mentions and busy channels.

Answers in the thread

Mention the app in a channel and the AI agent replies in that thread. Follow-up questions in the thread need no new mention. In a DM it simply answers there.

Knows who asked

When others join a thread, their messages are saved under their own name. The AI agent answers only the person who first mentioned it; if someone else mentions it, your team is told.

One answer per burst

Several quick messages get one answer that covers them all, not a reply to each line.

Formatted for Slack

Replies use bold, italic, code, lists and links. Long answers are split into several messages, and an eyes reaction can show the agent is working on it.

Hands off to your team

When the AI agent can't help, or someone asks for a person, it says so in the thread and the conversation moves to Open. A teammate replies from the Keloa inbox and the answer appears in the same thread or DM.

CSAT in Slack

When a conversation is solved, Keloa can send a short satisfaction survey with five buttons in the person's direct message with the Keloa app. Never in a channel thread.

Good to know

Only what's meant for it, nothing more.

Reads only what's addressed to it
DMs to the app, messages that mention it and replies in threads it was mentioned in. Other channel messages are ignored and never stored.
Images and files in, up to 25 MB
Shared files are stored and shown in the Keloa conversation. Unsafe file types are never stored.
Edits and deletes
Edited messages update in the inbox with their history. Messages deleted in Slack are marked as deleted in the inbox and stay visible to your team.
Replies with formatting and images
Your team can add images to a reply and they're uploaded into the same thread or DM. GIFs aren't sent to Slack.
Secure connection
Every request from Slack is signature-checked and the access token is stored encrypted. Only owners and admins can connect, and one Slack workspace connects to one Keloa workspace.
Team alerts in Slack too
Post escalations, SLA breaches and billing alerts to a channel you choose. Each teammate can also get their own notifications in Slack.
Removed apps are clear
If the app is removed from Slack, the Slack card shows Reconnect, your team gets a notice and Slack conversations show a banner.
Plans

Which plan includes it.

PlanIncluded
StarterIncluded, counts as 1 integration
GrowthIncluded, counts as 1 integration
BusinessIncluded, counts as 1 integration
ScaleIncluded, unlimited integrations

Slack counts as one integration, in the same pool as apps like Shopify. It doesn't use a chat widget or email channel slot.

See pricing →
FAQ

Questions, answered.

Is Keloa's Slack channel for customers or for my own team?

Both. Teammates can DM the Keloa app or mention it with internal questions, for example about IT, HR or your product. B2B customers can reach it in shared Slack Connect channels. Every conversation lands in your Keloa inbox, answered by the AI agent you pick.

How do people reach the AI agent in Slack?

Two ways. They open the Keloa app in Slack and send it a direct message, or they mention @Keloa in a channel the app was invited to with /invite @Keloa. A mention starts one Keloa conversation per Slack thread, and follow-up replies in that thread join it without a new mention. A DM stays one conversation until it's solved.

Does Keloa read every message in my Slack channels?

No. Keloa only stores DMs to the app, messages that mention it and replies in threads where it was mentioned. Other messages in a channel are ignored and never stored. Messages from bots are ignored too.

Can my team take over a Slack conversation?

Yes. When the AI agent can't help, or someone asks for a person, the agent says so in the thread and the conversation moves to Open in the inbox. Your notifications channel can get an escalation alert. A teammate replies from the Keloa inbox, with formatting and images, and the answer appears in the same Slack thread or DM.

What can people send to the Keloa app in Slack?

Text, images and files up to 25 MB. Files are stored and shown in the Keloa conversation, and unsafe file types are never stored. Edited messages update in the inbox and deleted messages are marked as deleted. Replies from Keloa are text with bold, italic, code, lists and links, plus images your team adds.

Does the AI agent remember earlier messages in a Slack thread?

Yes. Before every answer the AI agent reads the messages Keloa stored for that Slack thread or DM, together with your knowledge base. When it's first mentioned in a thread that was already going, Keloa also reads up to 15 earlier messages of that thread. It knows which earlier message a threaded reply in a DM answers, which files were shared, which messages were edited or deleted, and when a message came from someone other than the person the conversation is for.

Which Keloa plans include Slack?

Every plan. A connected Slack workspace counts as one integration, in the same pool as apps like Shopify, and doesn't use a chat widget or email channel slot. The free Starter plan includes one integration and Scale has no limit; see the pricing page for the other plans.

Bring your AI agent into Slack.

Connect a workspace in a few minutes. Your AI agent answers the first mention.

Start for free →Book a demo
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