Benelux SMBs running customer service and sales with Keloa, fewer tickets in the queue, faster replies, and humans free for the conversations that actually need them.
Atelier Duval"We put Keloa on our own first-line support. The routine account and how-to questions get handled on their own, and the hand-offs arrive with a clean summary, so our engineers stay on the work that needs them."
The natural pet food retailer pointed Keloa at its product range and feeding guides. The everyday questions, what to feed a puppy, how much, which kibble suits a sensitive stomach, now get answered the moment a customer asks.
The premium cocktail brand sees demand spike around every event. Keloa takes the rush of order, delivery and event questions across chat and email, so first replies stay under two minutes even at peak.
The invoicing platform gets a steady stream of how-do-I questions from entrepreneurs. Keloa learned the product and resolves the routine ones on its own, with every conversation hosted inside the EU.
Choosing a bathroom raises plenty of questions. Keloa answers product, delivery and installation queries on the webshop around the clock, and points serious buyers toward the showroom.
A fintech startup uses Keloa's suggested replies in draft-only mode, operators edit and send, average handle time dropped 30%.
The IT services provider fields routine account, billing and how-to questions all day. Keloa now handles first-line support across email and chat, so its engineers stay focused on the work that needs them.
We'll introduce you to a team in your industry, no scripted call, just a frank conversation about what worked.
Most of our questions are about feeding, what to give a puppy, how much, which food for a sensitive stomach. Keloa answers those right away now, and the ones it passes to us come properly prepared.
Around festival season our inbox used to explode. Keloa handles the order and delivery questions across chat and email, so we keep up without putting anyone on extra shifts.
People research bathrooms late at night. Keloa answers product and delivery questions around the clock, and the serious buyers still end up booking a showroom visit.
Our users ask a lot of how-do-I questions. Keloa learned the product and resolves the routine ones itself, so we only see the cases that genuinely need us.
Finally an AI that admits when it doesn't know something. The hand-offs are so clean our operators barely realise the AI was there, they just pick up a fully prepped conversation.
Talk to one of our customers directly, we'll gladly introduce you.