WhatsApp channelWhatsApp on your own number,
answered in seconds.
Customers message your business number, your AI agent answers inside WhatsApp's customer service window, and every chat lands in the same inbox as your email and web chat. Your team sees delivered and read ticks on every reply.
In your Keloa inboxYour number, set up with you.
You fill in a short form. We do the WhatsApp registration with you, usually within one business day.
Request your number
In Keloa, go to Integrations, then WhatsApp. Enter a number you own that can receive an SMS or a call, your business profile and a contact person.
Verify it together
We contact you within one business day. WhatsApp sends a code by SMS or call, and we register the number.
Pick the AI agent
You get an email when the number is live. Choose the AI agent that answers it, or let your team answer every chat.
Test it
Open the test panel on the number and send a message from your own phone. It shows up in the inbox right away.
Fast answers, inside the rules.
WhatsApp is where customers expect a quick reply. Your AI agent gives one, and knows when to stop.
Answers inside the window
The AI agent replies while WhatsApp's 24-hour customer service window is open, or 72 hours after a click-to-WhatsApp ad.
Remembers the conversation
Before every answer the AI agent reads the WhatsApp chat so far: the latest messages word for word and a summary of everything earlier. A customer never has to send their order number twice.
Grounded in your knowledge
Answers come from your website, documents and Q&A pairs, with the sources it used, in the language the customer writes in on WhatsApp.
Hands off to your team
When the AI agent can't help, or a customer asks for a person, the chat moves to Open in the inbox. A teammate replies from Keloa on the same WhatsApp number, inside the window.
Delivered and read ticks
Every reply shows whether it reached the customer and whether they read it, so your team knows when to follow up.
One agent per number
Run several numbers, for example per country or brand, each with its own AI agent and all in one inbox.
What to expect on WhatsApp.
Which plan includes it.
| Plan | Included |
|---|---|
| Starter | Locked |
| Growth | 1 number |
| Business | 3 numbers |
| Scale | Unlimited |
Numbers waiting for activation count toward the limit. WhatsApp numbers don't count against your chat widget and email channel cap.
See pricing →Questions, answered.
Can I use my existing business number on WhatsApp with Keloa?
Yes, as long as you own the number and it can receive an SMS or a call. The request form in Integrations, then WhatsApp, asks whether the number is on WhatsApp or the WhatsApp Business app today, so Keloa can plan the move with you. Registration usually takes one business day, and customers keep messaging the number they already know.
What is the WhatsApp 24-hour customer service window?
WhatsApp lets a business send free-form replies for 24 hours after the customer's last message, or 72 hours when the chat started from a click-to-WhatsApp ad. Keloa's AI agent and your team answer inside that window. When it closes, Keloa doesn't send, and the conversation waits until the customer writes again.
Can Keloa send WhatsApp marketing messages or templates?
No. Keloa handles conversations your customers start: questions, orders, returns and bookings. It doesn't send broadcasts, campaigns or template messages outside the 24-hour window. If you need WhatsApp marketing, use a dedicated campaign tool next to Keloa.
Does the AI agent remember earlier messages in a WhatsApp chat?
Yes. Before every answer Keloa's AI agent reads the WhatsApp conversation so far, the latest messages word for word and a summary of everything earlier, together with your knowledge base. It only answers while the 24-hour customer service window is open, or 72 hours after a click-to-WhatsApp ad, and hands off to your team when it can't help.
What can customers send on WhatsApp?
Text, photos, videos, voice messages, documents, stickers and locations all show in the Keloa conversation. Your team and AI agent reply with text, long answers are split into parts, and GIFs picked in the inbox go out as short videos. Every reply shows delivered and read ticks in Keloa.
Which Keloa plans include WhatsApp?
WhatsApp starts on Keloa's Growth plan (€49/month) with 1 number. Business includes 3 numbers and Scale unlimited. Numbers waiting for activation count toward the limit. WhatsApp numbers don't count against the chat widget and email channel cap.
Put your WhatsApp number to work.
Request your number today. We set it up with you, usually within one business day.