Every conversation.
One tab.
Email and chat-widget threads in a single keyboard-first queue, with AI agents drafting answers your team can ship in one keystroke. Service and sales conversations, one shared timeline.
Your inbox, finally as fast as you think.
Keyboard shortcuts for every action. A sidebar with full customer context. AI-suggested replies that match your tone. The inbox stays out of the way so your team can focus on conversations, not on admin.
- Reply, assign, close, snooze with one keystroke
- Collision detection prevents double-replies in real time
- Shopify orders, past tickets, and tags in the sidebar
- AI suggested reply in under two seconds
Everything your support team needs to move fast.
Designed around how real support teams work, not around how ticketing systems were built in 2008.
Email and chat in one queue
Your inbox messages and chat-widget conversations land side by side. Service questions, sales leads, and follow-ups, all in the same queue with the same shortcuts.
Keyboard-first design
Every action has a shortcut. Reply, assign, snooze, close, without lifting your hands from the keyboard.
Collision detection
See when a teammate is already typing. Assignments lock in real time so two agents never reply to the same conversation.
SLA timers and snooze
Set first-reply and resolution SLAs per channel. Snooze conversations to resurface at exactly the right time.
Internal notes
@mention a colleague inside any thread. Notes are private by default and never leak to the customer.
Full customer history
Every past conversation, order, and tag surfaces in the sidebar. Context you need, exactly when you need it.
Inbox questions, answered.
Can email and chat really live in one queue?
That is the entire product. Email threads and chat-widget conversations land side by side in the inbox at app.keloa.ai/inbox. Same shortcuts, same composer, same customer sidebar. Service questions, sales leads, and follow-ups, all in one queue. No tab switching, no separate apps.
What are the keyboard shortcuts?
j and k move between conversations, e resolves, Esc clears selection, Cmd+Enter sends a reply, Cmd+/ opens macros. Every action has a shortcut, designed so a fast operator never has to lift their hands from the keyboard.
Does the inbox prevent two agents from replying to the same conversation?
Yes. Presence indicators show every operator currently viewing a conversation. Assignments lock in real time. If a teammate starts typing, you see it instantly. No double-replies, no awkward 'sorry, my colleague already answered'.
How do SLA timers work?
Set per-priority targets for first reply and resolution (Business plan and up). The inbox renders a coloured badge on each conversation: green in target, amber approaching breach, red breached. Optionally pause timers outside business hours and while waiting on the customer.
Can we @mention a colleague on a conversation?
Yes, in internal notes (Growth plan and up). Type @ to trigger the typeahead, pick a teammate. They get a notification and the conversation appears in their Mentions view. Notes are private by default and never leak to the customer.
How is the customer's history surfaced?
Every conversation has a context drawer on the right with the customer's past threads, tags, attached Shopify orders, and AI-generated summaries of prior interactions. You see who you are talking to, what they bought, and what they asked last time, before you type a single word.
Is the inbox a CRM?
No. There is a contact record per customer with history and tags, but no pipeline, no deals, no opportunities. If you need lead scoring, sales sequences, or revenue attribution, use a CRM and wire it to Keloa via the custom HTTP tool. The inbox is for messages.
See the inbox in action.
Import your conversations in one click. Your team will be up and running the same afternoon.