Messenger channelMessenger chats from your Page,
answered in one inbox.
Connect your Facebook Page and every Messenger conversation lands next to your email, web chat and WhatsApp. Your AI agent answers inside the 24-hour messaging window and hands off to your team when a person should take over.
In your Keloa inboxConnected in a few clicks.
You sign in with Meta and pick the Page. Keloa receives only the access token Meta issues for that Page.
Have a Facebook Page
You need a Facebook Page and admin access to it. Messenger works through the Page, not a personal profile.
Continue with Meta
In Keloa, go to Integrations, then Messenger, and continue with Meta. Tick the Pages you want to connect.
Pick the AI agent
Choose the AI agent that answers each Page, or let your team answer every chat.
Send a test message
Message your Page from a personal account. The chat shows up in your Keloa inbox within seconds.
Quick answers for your Page.
Opening hours, orders, bookings: the questions people ask a Page, answered from your own knowledge.
Answers inside the window
The AI agent replies within 24 hours of the customer's last message, the window Messenger allows for automated replies.
Remembers the conversation
Before every answer the AI agent reads the Messenger chat so far: the latest messages word for word and a summary of everything earlier, including replies sent from Meta's Page inbox.
Grounded in your knowledge
Opening hours, prices and bookings are answered from your website, documents and Q&A pairs, with the sources it used, in the customer's language.
Hands off to your team
When the AI agent can't help, or a customer asks for a person, the chat moves to Open in the inbox and a teammate replies from Keloa as your Page.
Replies from Meta show up too
If a teammate answers from Meta's own Page inbox, that reply appears in the Keloa conversation, so the thread stays complete.
CSAT in the chat
When a conversation is solved, Keloa can send a short satisfaction survey in Messenger.
What to expect on Messenger.
Which plan includes it.
| Plan | Included |
|---|---|
| Starter | Locked |
| Growth | Included |
| Business | Included |
| Scale | Included |
Facebook Messenger and Instagram DMs come together on Growth, Business and Scale.
See pricing →Questions, answered.
What do I need to connect Facebook Messenger to Keloa?
A Facebook Page you manage and a Keloa workspace on Growth or higher. In Keloa, go to Integrations, then Messenger, continue with Meta and tick the Pages to connect. Keloa receives only the access token Meta issues for each Page, and a Page answers into one Keloa workspace at a time.
How long can the AI agent reply on Messenger?
Messenger allows automated replies for 24 hours after the customer's last message, and Keloa's AI agent answers inside that window. After it, the AI agent stops and the reply box locks. If you turn on the extended reply window (needs Meta's Human Agent approval), teammates can follow up for up to 7 days. A new message from the customer opens the window again.
What happens to replies my team sends from Meta Business Suite?
They show up in the Keloa conversation too. A reply typed in Meta's own Page inbox appears in the same thread in Keloa, so the full history stays in one place and your AI agent sees it as part of the conversation.
Does the AI agent remember earlier messages in a Messenger chat?
Yes. Before every answer Keloa's AI agent reads the Messenger conversation so far, the latest messages word for word and a summary of everything earlier, together with your knowledge base. Replies your team typed in Meta's own Page inbox are part of that history too, so the agent builds on what a teammate already said.
Which Keloa plans include Facebook Messenger?
Facebook Messenger is included on Keloa's Growth (€49/month), Business and Scale plans, together with Instagram DMs. Starter doesn't include it. AI replies on Messenger use the same monthly reply credits as every other channel.
Give your Page a reply in seconds.
Connect your Facebook Page and let your AI agent answer the next Messenger chat.