An AI chatbot for your webshop. 24/7, in every language.
Your webshop gets the same questions every day: where is my order, how do I return this, do you ship to Belgium, what size should I pick. An AI chatbot handles these automatically, 24 hours a day, in the customer's own language. Here's how to add one, what it costs, and what to look for.
A webshop chatbot handles 50-80% of customer questions automatically: order status, returns, shipping, and product advice. Best tools for Shopify: Keloa (AI + inbox + EU hosting) and Tidio (simple chat). Setup takes under 15 minutes. Cost: free to start, paid from €49/month.
- ✓Handles order status, returns, shipping questions, and product recommendations automatically.
- ✓Works in Dutch, English, German, French, and 100+ other languages without extra cost.
- ✓Integrates with Shopify to pull real order data and product information.
- ✓Hands off to your team when the question is too complex, with a full summary.
What a webshop chatbot actually does
A modern webshop chatbot is not a scripted FAQ bot. It uses AI to understand what the customer is asking, looks up the answer in your product catalog, order system, and help pages, and writes a natural reply. It can tell a customer their order was shipped yesterday with tracking number X, recommend the right size based on their measurements, or walk them through a return.
Common questions a webshop chatbot handles
Order status and tracking. Return and exchange procedures. Shipping times and costs. Product sizing and compatibility. Stock availability. Payment methods (iDEAL, Bancontact, Klarna). Discount code issues. Account and login help. Delivery address changes. Gift wrapping and gift cards. These make up 60-80% of webshop support volume.
Shopify integration
The best webshop chatbots integrate directly with Shopify. Keloa's Shopify integration pulls order data, customer history, and product catalog information. When a customer asks 'where is my order?', the AI can look up the actual order status and provide a real answer, not a generic 'check your email' response. One-click install from the Shopify App Store.
Costs and pricing
Webshop chatbot pricing varies widely. Chatbase: free to $400/month (chatbot only). Tidio: free + Lyro AI $39/month (50 conversations). Gorgias: $10-$900/month based on ticket volume. Keloa: free Starter (50 AI replies), paid from €49/month with no limits. For a webshop handling 500+ conversations/month, Keloa typically offers the best value because AI is included and there are no per-ticket or per-seat fees.
Setting up a chatbot for your webshop
1) Choose a tool that fits your platform (Keloa for Shopify, with WooCommerce on the roadmap). 2) Point the AI at your website and help pages. 3) Install the chat widget via the Shopify App Store or a script tag. 4) Connect your support email for unified handling. 5) Test with real questions and add missing knowledge. 6) Set up handoff rules for complex issues. Most webshops are live within an hour.
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Does a chatbot work for small webshops?
Yes. Even with 50 conversations/month, a chatbot saves time on repetitive questions. Keloa's free Starter plan handles 50 AI replies/month at no cost. For small webshops, the ROI is immediate: less time answering 'where is my order?' manually.
Can the chatbot handle returns and exchanges?
Yes. The AI can explain your return policy, guide customers through the return process, and provide return labels if connected to your system. For complex cases (damaged items, exceptions), it hands off to your team with the full context.
What about WooCommerce?
Keloa currently has native Shopify integration. WooCommerce integration is on the roadmap. In the meantime, you can point the AI at your WooCommerce website and it will answer product and policy questions from your site content. Order-specific queries will require the WooCommerce integration.
Will customers know it's a chatbot?
Yes, and they should. Under the EU AI Act, you're required to disclose that users are interacting with AI. Keloa labels the AI clearly. In practice, customers don't mind as long as they get fast, accurate answers. Many prefer instant AI responses to waiting for a human.
Is it GDPR compliant for EU webshops?
With Keloa, yes. All data is hosted in Amsterdam, with a DPA and sub-processor transparency. For US-hosted chatbot tools, you'll need to evaluate their GDPR compliance separately. EU hosting is the simplest path to compliance for webshops selling to European customers.
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